our POLICY

CONFIRMING APPOINTMENTS, CANCELLING OR RESCHEDULING

Here at Taïs Hair Studio your appointments are very important to us, we understand that sometimes appointment times may need to be changed or cancelled which we are more than happy to assist you with; however, we would be grateful if you could give us at least 48hs to 24hs notice for all amendments to ensure we have the time needed to offer these spaces to other clients looking to visit us. If you are not able to cancel or reschedule your appointment within 24 hours before your appointment the $50 booking fee will be forfeit, otherwise it is deductable in your service.

We send a text message reminder 3 days before your appointment, if not confirmed we will give you a call a day before or leave you a message. If the appointment  is not confirmed, we will call the client again the day before the appointment. We request 48 hours to 24 hours cancellation notice, otherwise the booking fee will be forfeit.
 

We try as much as we can to accommodate you and be on time, by all means if we are running behind schedule we will let you know 30 minutes before your appointment time. For cancellations you can give us a call or send us an email.

 

SERVICE GUARANTEE

At Taïs Hair Studio we pride ourselves on quality work, best products in the market and up to dated trained team. We provide thorough consultations prior to your service and we endeavour to ensure all clients leave the salon 100% satisfied. However, if you find that you your hair is not as expected, therefore you are unhappy, we will correct or redo it with no extra charge within 14 days from your appointment. We will send you a text message colour follow up 7 days after your visit,. Your feedback is very important to us. Nevertheless, a full return is not available.

 

PRIVACY POLICY

We at Taïs Hair Studio highly value our customers and their privacy. Our privacy policy is to respect and protect your privacy.

All personal information strictly confidential and not sold, reused, rented, disclosed, or loaned. It is safe with us. All your personal information is used exclusively for the purpose of your time in the salon to be  and amazing experience. We full adhere to the Privacy Act 1988 and will not be shared unless required by law.

 

PRICING

Our salon pricing may vary from one stylist to the other, based on their experience, skills, and demand. For an accurate quote/ pricing a complimentary consultation before starting your service is offered or alternatively you can request in a salon 30,00 consultation prior your appointment, which is redeemable on your service or product.

 

 

PERSONAL ITEMS

At Taïs Hair Studio we value your garments and items protecting it with appropriate water and colour proof gowns, towels and capes. However, personal items are always full responsibility of the clients. Our team will ensure to keep anything left behind safe and contact you to let you know as soon as possible.