Question 1

How do I book for an appointment?

Accepted Answer

You can book by phone, online, WhatsApp, or email .We are often fully booked, especially with Thais and Nicole, so we recommend booking at least 2 weeks in advance. For evenings and weekends, 4 weeks’ notice is best.We’ll always do our best to be flexible, opening early or staying later where we can so we can look after you when you need us.

Question 2

Do you have a booking fee?

Accepted Answer

We do not charge a booking fee or take a deposit when you book.If you book online, we securely store your card details to hold the appointment. No money is taken at the time of booking.If you book by phone, we do not take card details upfront.If an appointment is cancelled with less than 48 hours’ notice, or you do not show, 50% of the service total is charged. Any future booking can only go ahead once that cancellation fee has been paid.Please see our cancellation policy for full details. cancelation policy.

Question 3

Do I need to come in for a consultation prior my appointment?

Accepted Answer

Every appointment already includes a 10-minute consultation on the day, so we can check in on your hair and make sure the plan is right for you.If you are booking a colour makeover, we highly recommend a dedicated consultation before your colour appointment. This gives us time to assess your hair properly, map the colour plan, and set clear expectations without rushing it into your service time.

Question 4

Do you charge for a consultation?

Accepted Answer

Yes. A dedicated colour consultation is $75. If you go ahead and book the colour with us, that amount is credited off your colour service total.The consultation is a service in its own right (time and expertise), so it is not a deposit and it is not refundable if you choose not to proceed or later cancel the colour appointment.

Question 5

Do you perform a strand test?

Accepted Answer

Yes, when needed. If you have used box colour, or your hair is very dark and you want to go blonde, a strand test is required before we can safely plan your colour.The strand test is included as part of the $75 colour consultation. If you then book the colour with us, that $75 is credited off your colour service total.One fee, one rule, no mixed $30 / $75 messages.

Question 6

what service should i book for my curly hair?

Accepted Answer

We offer a range of curly hair services, including dry cutting, colour, and treatments. It depends on what you’re after.For a first curly cut, we highly recommend the  Signature Curly Cut. For curly hair colour, a consultation beforehand is the best place to start so we can plan your result properly.You’ll find our full curly services price list on the website, and if you’re unsure what to book, just get in touch and we’ll help you choose.

Question 7

Are you a CGM (curly girl method) salon or hairdresser?

Accepted Answer

No. However, we know the method, respect it and apply some of the techniques when needed.
We strictly rely on our consultation to decide what approach to use for your hair.

Question 8

Do you use CGM products?

Accepted Answer

Yes, we have CGM products, such as Amor Curls, Clever Curl, Pump, Everescents and Love Curl Australia.

Question 9

Do you colour curly hair?

Accepted Answer

Yes! Colouring Curly hair requires different techniques and extra patience as we do not brush the curls out.

Question 10

Why dry cut for curly hair or wavy hair?

Accepted Answer

Dry cut is recommended because we cut the curls on its natural form providing better results. Please refer to this blog post.

Question 11

Do you do wet cut as well?

Accepted Answer

Yes we do, for all hair types. Some curls type is better to cut wet or mix dry and wet cuts.

Question 12

How do I prepare my hair for my curly cut?

Accepted Answer

Come as you wear your hair normally. Put product if you do so except hard gels or mousse.

Question 13

Can I still straighten my hair after a curly cut?

Accepted Answer

It depends on your curl pattern. If you have different curls throughout the head, having a dry cut may affect the straight look and the same would apply performing wet cut. It could not work when wearing curly. We would address that during consultation.

Question 14

How long does a curly cut take?

Accepted Answer

A curly cut can take up to 2 hours. For a dry cut only, approx. 1 hour with a refresher and for a dry cut, shampoo and blow dry around 1.5 to 2 hours.

Question 15

What treatments do you offer?

Accepted Answer

Signature treatment – we do a cocktail tailored to your hair needs and put under the heat or micro mist machine.

Olapex – is a bond fortifier that will strength brittle, weak and damage hair.

Question 16

What is Micro Mist treatment?

Accepted Answer

Micro Mist is a treatment uses the power of water to penetrate deep into the hair. It rejuvenates your hair, making it feel soft, shiny and very healthy looking.

Question 17

What is a Curl Therapy and Revival treatment?

Accepted Answer

Curl Therapy – is designed for unruly and frizzy hair.
It reduces the excess volume making it more manageable.
No hot tools involved.
Revival Treatment – gives the slightest smoothing effect to curls, control the frizz, reduce volume and soften super tight curls.
Hot tools involved.

Question 18

When do I know my hair needs protein?

Accepted Answer

Whenever you had colour in your hair it will need protein. When you notice that your hair looks limp or breaks easily, or it doesn’t bounce back your hair could be lacking protein.

Question 19

What is the difference between protein and conditioning treatment?

Accepted Answer

Protein treatments strengthens and repair damage, weak and brittle hair. Conditioning treatments restore and maintain moisture into the hair, especially dry hair.

Question 20

Do you do Keratin Treatment or smooth treatments?

Accepted Answer

No, we do not. We recommend Scaevola Smoothing Treatment, made in Brazil; it is one of the best! However we no longer offer this service.

Question 21

What type of colour do you use?

Accepted Answer

Like Original and Mineral, we believe hair colour is a healthy choice. O&M CØR colour is clean from Ammonia, PPD and Resorcinol. We are proud and confident to colour your hair with the best option to protect the integrity of your hair.

Question 22

Should I prepare my hair for my colour?

Accepted Answer

As we use a clean hair colour is recommended to come with a clean hair, free of temporary wax or spray grey coverage as it could result in the colour result.

Question 23

How does colouring affect my curls?

Accepted Answer

It is pretty safe to colour your curls; it normally does not change your curl pattern, however during intense lighting process your curls could drop for up to 2 weeks. We recommend home care to keep your coloured curls looking bouncy and healthy.

Question 24

What is the difference between highlights and balayage?

Accepted Answer

Balayage is a technique, where strands of hair is painted lighter than the natural hair colour; it creates a soft blended look throughout the hair, leaving the roots darker or just natural.
 
Highlights is the traditional way of lighting a hair waving and colouring from the roots, creating an over lighter look.

We sometimes mix techniques in one look.

Question 25

What is curl painting?

Accepted Answer

Curl painting is a unique approach to colouring curls. As we like to say “Balayage for curls”. We follow the curl pattern understanding how the curls fall and move around, creating structure, shape and definition. We strategically do colour placement that will best suit your curl type and at the same time keeping the integrity of the hair.

Question 26

How long does a toner last?

Accepted Answer

For an average of twice a week shampooing, it will last between 3 to 6 weeks. It depends on the hair conditioning and type of colour.

Question 27

What if I am unhappy with my hair colour?

Accepted Answer

We pride ourselves on the quality of our work, however when things go differently than expected, we will correct or redo your hair free of charge within 14 days. We do send a follow up message 7 days after your colour appointment. 
Refunds are not longer available. Please refer to our Policy.

Frequently Asked Questions

FAQ