OUR POLICY

CONFIRMING APPOINTMENTS, CANCELLING OR RESCHEDULING

Here at Taïs Hair Studio, we get you. We understand that life can be a real pain at time and that every now and then things don’t work out as planned.

That’s why we love being flexible for you, so that if you need to change or cancel an appointment - you can!

To make life super easy for all of us, we love to remain flexible while still having a few policies in place to ensure smooth sailing for you, and to ensure your appointment is relaxing and enjoyable.

We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.

1. For your ease, we offer text confirmation of your appointment, 3 days before. If we don’t hear from we will give you a call on the day before the appointment. All no-show clients, and cancelation as well as rescheduling within less than 24hs may occur a 50,00

2. Online bookings are requested a 50,00 deposit, which is credited back into the service.

3. If you are running late, we get that! We’ll try our very best to work around it. However, we do run by appointment, and therefore late arrivals of 15minutes or more may be unable to be serviced if it will affect other clients bookings, and if so , the cancellation policy will apply.

We try as much as we can to accommodate you and be on time, by all means if we are running behind schedule we will let you know 30 minutes before your appointment time. For cancellations you can give us a call or send us an email.

SERVICE GUARANTEE

At Taïs Hair Studio we pride ourselves on quality work, best products in the market and up to dated trained team. We provide thorough consultations prior to your service and we endeavour to ensure all clients leave the salon 100% satisfied. However, if you find that you your hair is not as expected, therefore you are unhappy, we will correct or redo it with no extra charge within 14 days from your appointment. We will send you a text message colour follow up 7 days after your visit,. Your feedback is very important to us. Nevertheless, a full return is not available.

We at Taïs Hair Studio highly value our customers and their privacy. Our privacy policy is to respect and protect your privacy.

All personal information strictly confidential and not sold, reused, rented, disclosed, or loaned. It is safe with us. All your personal information is used exclusively for the purpose of your time in the salon to be and amazing experience. We full adhere to the Privacy Act 1988 and will not be shared unless required by law.

PRICING

Our salon pricing may vary from one stylist to the other, based on their experience, skills, and demand. For an accurate quote/ pricing a complimentary consultation before starting your service is offered or alternatively you can request in a salon 30,00 consultation prior your appointment, which is redeemable on your service or product.

PERSONAL ITEMS

At Taïs Hair Studio we value your garments and items protecting it with appropriate water and colour proof gowns, towels and capes. However, personal items are always full responsibility of the clients. Our team will ensure to keep anything left behind safe and contact you to let you know as soon as possible.

TERMS AND CONDITIONS - GIFT VOUCHERS

These Terms and Conditions govern the purchase, issuance, and use of gift vouchers (“Gift Vouchers”) issued by Tais Hair Studio (“Tais Hair Studio”). By purchasing, redeeming, or using a Gift Voucher, you agree to abide by these Terms and Conditions. Please read them carefully.

Promotional Voucher Usage:

1. Promotional Gift Vouchers can only be used during the stated time periods as specified on the voucher or in the promotional offer.

2. Promotional Gift Vouchers can only be used one per appointment.

3. The promotional value of the Gift Voucher will expire after the stated promotional period, and any remaining balance will not be redeemable.

Recipient Eligibility:

1. Gift Vouchers can only be used with Tais Hair Studio employees and cannot be used for services provided by freelancers affiliated with Tais Hair Studio.

No Refunds:

1. Tais Hair Studio Gift Vouchers are non-refundable and cannot be exchanged for cash or credit.

Expiration:

1. The standard expiration period for Gift Vouchers is three (3) years from the date of purchase, unless otherwise specified on the voucher.

2. Promotional vouchers may have different expiration dates as stated in the promotion. Please refer to the promotional offer for specific details.

Participating Salon:

1. Gift Vouchers must be used at Tais Hair Studio locations only.

Use for Services Only:

1. Gift Vouchers cannot be redeemed for physical products and are only valid for salon services offered by Tais Hair Studio.

Lost or Stolen Vouchers:

1. Tais Hair Studio is not responsible for lost, stolen, or damaged Gift Vouchers. Treat your Gift Voucher like cash.

Balance Inquiry:

1. You can check the remaining balance on your Gift Voucher by visiting Tais Hair Studio or by contacting our customer service team.

Voucher Usage Limits:

1. Gift Vouchers may be used to purchase salon services up to the available balance on the voucher. Additional payment methods may be required for transactions exceeding the voucher balance.

Resale Prohibited:

1. Gift Vouchers may not be resold or transferred for value. Any such resale or transfer will invalidate the Gift Voucher.

Modification of Terms:

1. Tais Hair Studio reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website or other communication channels.

Compliance with Law:

1. Use of Gift Vouchers is subject to all applicable laws and regulations, and Gift Vouchers may not be used in a manner that is unlawful or violates any Tais Hair Studio policies.

Contact Information:

For any questions or concerns regarding Gift Vouchers, please contact our customer service team at info@taishairstudio.com.au

By purchasing, redeeming, or using a Tais Hair Studio Gift Voucher, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Tais Hair Studio reserves the right to refuse service, cancel, or deactivate any Gift Voucher if it believes, in its sole discretion, that the Gift Voucher is being used fraudulently, in violation of these Terms and Conditions, or in any other manner inconsistent with applicable law.